Collections
Collections end to end, including the part that normally stops automation dead.
When a customer disputes a charge, Stella settles it rather than escalating it.
Chased within seconds
The invoice goes out and she has already followed up, personalised to the customer, then keeps chasing on whichever channel they answer: email, SMS, WhatsApp or voice.
Disputes settled, not escalated
A customer says they were overcharged. She cross-references the email trail, locates the signed agreement, verifies the per-unit price and sends back the proof. Minutes, and nobody on your team lifts a finger.
Payment detected, loop closed
She spots the payment as it lands, marks the invoice paid and updates your CRM and billing systems. No manual data entry.
What changed
Running in · Our own receivables ledgerObserved on our own receivables ledger, where over half a million dollars has been recovered with every case handled autonomously.
What happens when it isn't sure
Disputes she handles herself, which is the point. The accounts that genuinely will not pay escalate on your rules instead: file a credit default, suspend service, or hand to your team.
Most of this already exists and is running. What gets built for you is the part that has to match how you actually work, which is why it is live in weeks rather than quarters.
For Stella, that means your chase rhythm, your escalation policy, your CRM and billing systems. She works with the stack you already have.
Your data stays yours and is never used to train shared models. How we handle security.